Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with us. This policy describes the terms and procedures related to the shipping of your order. Our goal is to provide a clear and reliable shipping experience.

1. Order Processing

All orders are processed and dispatched from our warehouses within 3 business days after they are placed.
The processing stage includes order verification, quality control, packaging, and handover to the designated carrier.

Please note: Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.

2. Shipping Times and Fees

Once an order has been dispatched, the estimated delivery time is as follows:

• Estimated shipping time: 10–20 business days

• Shipping fee: A flat worldwide shipping fee of $5.99 USD applies to all orders

• Total estimated delivery time: The total delivery time is the sum of order processing and shipping time, estimated at 13–23 business days

3. Possible Delays

Please note that all shipping times are estimated and not guaranteed. We are not responsible for delays caused by factors beyond our control, including but not limited to:

• Customs inspections and clearance procedures

• Carrier service disruptions or transportation delays

We appreciate your patience and understanding in such events.

4. Order Tracking

After your order has been shipped, you will receive a confirmation email with a tracking number.
You may monitor the status of your shipment using this number at:

www.17track.net

Please allow several business days for tracking information to be updated by the carrier after receiving the confirmation email.

5. Split Shipments

If your order contains multiple items, it may be dispatched in separate packages from different distribution centers. This practice allows for more efficient processing and faster overall delivery.
For each package shipped, you will receive a separate shipping confirmation email with a unique tracking number.

6. Order Modifications

Requests to modify any order details (e.g., shipping information, size, color, item quantity) are extremely time-sensitive. Any changes must be requested before the order has been processed for shipment.
We recommend contacting us immediately, preferably within 12 hours of placing your order.

Please email our support team with the following information:

• Your Order Number (e.g., 071SHOP-123331) and Order Email Address

• A clear description of the requested modifications

While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered the preparation process.

7. Failed Delivery Attempts

In the event of a failed delivery attempt, the carrier will typically hold the package at a local facility. We advise customers to first contact their local delivery provider using the tracking number to arrange redelivery or pickup.
We are not responsible for packages returned to us due to an incorrect address provided by the customer or failure to collect the package in a timely manner.

8. Shipping Status Inquiries

It is normal for tracking information to experience pauses during transit. As a general guideline, if there has been visible tracking activity within the last 7 days, the package is still moving through the carrier’s network.
If there has been no tracking activity for more than seven consecutive days, please contact our support team for assistance.

9. Lost or Stolen Packages

If you believe your package has been lost in transit after a 7-day period with no tracking updates, please contact us. Our team will initiate an investigation with the carrier.
If the carrier confirms that the package is lost, we will resend the order at no additional cost.

Disclaimer: Our responsibility does not extend to packages that are confirmed as “Delivered” by the carrier’s tracking system. We are not responsible for packages that are lost or stolen after confirmed delivery to the provided address.

10. Shipping Destinations and Origin

Destinations: We offer worldwide shipping. In the rare circumstance that our logistics partners are unable to service a specific country, we will notify you immediately to arrange alternative solutions.

Origin: To facilitate a diverse product offering, items are shipped from our distribution centers in the United States, Canada, Australia, and the EU, as well as directly from our manufacturing partners.

11. Disclaimer

Please note the following important terms. By placing an order with us, you agree to the following:

• Shipping times: All shipping timelines are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors beyond our control.

• Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges imposed by your country’s authorities. These fees are not included in the item price or shipping cost.

• Address accuracy: You are responsible for providing a complete and accurate shipping address. We are not responsible for packages lost or returned due to an incorrect address.

• Delivered packages: Our responsibility for an order ends once the tracking status shows successful delivery. We are not responsible for packages that are lost or stolen after this point.

For all inquiries, please contact our support team at support@chaechosagevibe.com.
To ensure fast and efficient service, please include your order number (e.g., 031SHOP-1938) and the email address used to place the order in your message.